» Published on Mon, 28 Aug 2023 14:33:00 +0000

• Resolved

  Learn - Mobile Services - Global Incident resolved This incident has been resolved and observed that clients are operating normally.

  » Updated Tue, 29 Aug 2023 13:33:00 +0000

• Update

  Several of the affected systems have recovered with a fix and observed that clients are operating normally and will provide updates as we work toward full recovery.

  » Updated Tue, 29 Aug 2023 10:13:00 +0000

• Update

  Temporary fix has been implemented, we are continue to monitor the results.

  » Updated Tue, 29 Aug 2023 02:26:00 +0000

• Update

  A temporary fix has been implemented, We are monitoring the results.

  » Updated Mon, 28 Aug 2023 20:03:00 +0000

• Update

  Our Engineers are continuing to work on a fix for this issue and We will share the ETA once available.

  » Updated Mon, 28 Aug 2023 18:29:00 +0000

• Update

  The cause of the issue has been identified. Our Engineering teams are working to implement a fix.

  » Updated Mon, 28 Aug 2023 15:15:00 +0000

• Investigating

  We regret to inform our users that we've identified a technical glitch in our mobile app, leading to CPU challenges and occasional crashes across various regions. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Your seamless user experience remains our top priority. We deeply appreciate your understanding and patience as we work towards a prompt resolution.

  » Updated Mon, 28 Aug 2023 14:33:00 +0000