» Published on Fri, 24 Feb 2023 14:42:00 +0000

• Update

  Current Status: Partial Service Disruption

  Affected Infrastructure Components: Website Locations: North America (NA), Europe (EU), Canada (CA)

  Update: The source of increased error rates for editing Zoom-based sessions has been identified and fixed. We will continue to monitor our metrics and post an update within 72 hours.

  » Updated Sat, 25 Feb 2023 03:02:00 +0000

• Update

  Current Status: Partial Service Disruption

  Affected Infrastructure Components: Website Locations: North America (NA), Europe (EU), Canada (CA)

  Update: The source of the increased error rates has been identified. We have developed a fix, and are working through the final stages of our quality assurance and test process before we deploy the fix to all affected cloud environments.

  Our next update will be within 6 hours.

  » Updated Fri, 24 Feb 2023 23:21:00 +0000

• Update

  Current Status: Partial Service Disruption

  Affected Infrastructure Components: Website Locations: North America (NA), Europe (EU), Canada (CA)

  Update: The source of the increased error rates has been identified. Our cloud operations team is working on a mitigation for the issue. We have identified a fix, and are working through our test and release process to get the fix deployed.

  Our next update will be within 6 hours.

  » Updated Fri, 24 Feb 2023 17:12:00 +0000

• Update

  Current Status: Partial Service Disruption

  Affected Infrastructure Components: Website Locations: North America (NA), Europe (EU), Canada (CA)

  Update:

  The source of the increased error rates has been identified. Our cloud operations team is working on a mitigation for the issue.

  Our next update will be within 60 minutes.

  » Updated Fri, 24 Feb 2023 16:11:00 +0000

• Update

  Current Status: Partial Service Disruption

  Affected Infrastructure Components: Website Locations: North America (NA), Europe (EU), Canada (CA)

  Update: The Panopto NA, EU & CA Cloud is continuing to experience an increased error rate in editing sessions.

  Our engineering team is actively investigating this issue with urgent priority. Please bear with us while we continue to investigate the cause.

  Our next update will be within 60 minutes.

  » Updated Fri, 24 Feb 2023 15:14:00 +0000

• Investigating

  Current Status: Partial Service Disruption

  Affected Infrastructure Components: Website Locations: North America (NA), Europe (EU), Canada (CA)

  Update: The Panopto NA, EU & CA Clouds are experiencing an increased error rate in editing sessions.

  Our cloud operations team is urgently investigating the issue and we'll update here as soon as we know more.

  Our next update will be within 30 minutes.

  What does this mean? Loading the Editor when a session has captions will fail when the language of the captions differs from the site or folder default

  » Updated Fri, 24 Feb 2023 14:42:00 +0000