» Published on Tue, 14 Feb 2023 20:25:00 +0000

• Resolved

  Vendor Update: The Panopto EU Cloud has been stable and metrics have remained normal since our last update.

  We are resolving this incident and Panopto engineers are completing a root cause analysis (RCA), which we will post [...], within the next week.

  » Updated Fri, 17 Feb 2023 08:16:00 +0000

• Update

  Incident Update. Panopto Cloud Operations Status.

  Current Status: Operational

  Affected Infrastructure Components: Processing / Encoding Locations: Europe (EU)

  Update: We have identified a source of the intermittent service degradation affecting video processing on our platform. We have made changes to the platform which address the identified source and initial indications are that this has addressed the performance degradation. We will continue to monitor the platform over the next 24 hours to determine if this fully resolves the degraded performance.

  » Updated Thu, 16 Feb 2023 09:11:00 +0000

• Investigating

  [Investigating] We are tracking an intermittent service degradation to the processing of some videos.

  A small number of videos are taking an extended amount of time to be processed by our platform.

  We are continuing to investigate these delays and will provide daily updates on our progress, or as important information becomes available.

  » Updated Tue, 14 Feb 2023 20:25:00 +0000