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Panopto Partial Service Disruption

» Published on Wed, 03 Feb 2021 17:28:00 +0000

  • Resolved

    Panopto: [Resolved] Please refer to the 2021-02-04 incident for the RCA:

    » Updated Wed, 10 Feb 2021 05:42:00 +0000
  • Update

    [Resolved] The Panopto EU Cloud search indexing has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.

    » Updated Thu, 04 Feb 2021 09:55:00 +0000
  • Investigating

    Panopto are investigating elevated error rates in search indexing. Service remains up but they advise: "We have identified a performance problem with the search index. As a temporary mitigation, we have redirected live search traffic to a secondary index. Results may be incomplete during this temporary mitigation while we continue to investigate. We are resyncing the primary index in preparation for returning live search traffic to it. Search to the secondary index remains available but potentially incomplete."

    » Updated Wed, 03 Feb 2021 17:28:00 +0000

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