» Published on Wed, 09 Mar 2022 20:19:00 +0000

• Resolved

  Current Status: Operational

  Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: Europe (EU)

  Update: On 2022-03-03 from 21:51 UTC to 22:12 UTC, the Panopto EU Cloud experienced overall increased error rates. During this time, customers will have experienced errors while logging in, viewing, and editing content.

  RCA: During a planned maintenance operation to update the databases in the EU cloud, a planned failover from the primary database to its live backup resulted in the live backup database becoming temporarily unresponsive. This unresponsiveness led to increased error rates as requests were delayed and timed out. The Panopto operations team resolved the issue by restarting the backup database service.

  To prevent a recurrence of this issue, our engineering team will implement improvements to our database system architecture to ensure better system stability during scheduled and unscheduled database failovers.

  » Updated Wed, 09 Mar 2022 20:19:00 +0000