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Turnitin Incident - Logging in and Delayed Similarity Report Generation - 5 August 2022

» Published on Fri, 05 Aug 2022 09:34:00 +0000

  • Update

    Vendor Update >>

    Incident resolved

    We’ve fixed it!

    Due to an unexpected service incident, users of Turnitin and TurnitinUK, iThenticate, Draft Coach, Turnitin Originality, Turnitin Similarity, SimCheck and Crossref Similarity Check, may have experienced issues logging in and slower than usual Similarity Report generation speeds. Users accessing these services via an integration may also have been affected.

    However, we are pleased to advise that the service has now been restored.

    The incident occurred between the following times:

    PDT August 5th 01:14 - August 5th 03:05 BST: August 5th 09:14 - August 5th 11:05 AEST: August 5th 18:14 - August 5th 20:05

    Please accept our apologies if you were impacted by today’s incident.

    » Updated Fri, 05 Aug 2022 11:44:00 +0000
  • Update

    Vendor Update >

    Incident status: Monitoring

    A fix has been implemented and we are monitoring the results. We are also continuing to work through the backlog of submissions that have been affected by this incident, so you may still see a delay in report generation. Apologies for any inconvenience caused.

    » Updated Fri, 05 Aug 2022 10:42:00 +0000
  • Scheduled

    The vendor has announced the following >

    Logging in and Delayed Similarity Report Generation

    New incident: Investigating

    We’ve run into some issues.

    Users of Turnitin and TurnitinUK, iThenticate, as well as Turnitin Originality, Turnitin Similarity, SimCheck and Crossref Similarity Check are currently experiencing an unexpected service incident.

    Users also accessing these services via an integration may also be affected. During this time, users may be experiencing intermittent issues logging in and slower report generation times.

    We invite you to track the progress of this incident while we work to bring the service back to optimum health: https://cas5-0-urlprotect.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2ft.co%2foVlXfKk45h&umid=5c02032d-5434-43c4-96b2-611501b78151&auth=0461378670d24c9f6f21b254e6de00fe466779b9-d5a3ee42b31277744e22828e0834ad69f323ef2b

    » Updated Fri, 05 Aug 2022 09:34:00 +0000

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