University of Derby

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Systems are currently experiencing a major outage.

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PANOPTO: Partial Service Disruption

» Published on Wed, 02 Feb 2022 09:39:00 +0000

  • Resolved

    Resolved

    » Updated Fri, 16 Dec 2022 10:28:00 +0000
  • Investigating

    VENDOR NOTIFICATION: 01 Feb 2022 - Panopto notified clients to say "The Panopto EU Cloud is experiencing an increased error rate in processing ...What does this mean? Content processing may fail to succeed."

    ...

    February 1, 2022 6:40PM UTC - The source of the increased error rates has been identified. Our cloud operations team is working on a fix for the issue. In the meantime, we are continuing to requeue failed processing jobs to ensure they complete.

    February 2, 2022 6:35AM UTC [Monitoring] A mitigation has been deployed for the source of the increased error rates. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved.

    Our next update will be within 24 hours

    » Updated Wed, 02 Feb 2022 09:39:00 +0000

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