University of Derby

Service Status

Systems are currently experiencing a major outage.

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Upcoming Events

September 2021

Blackboard Course Resources Monthly Release: v3900.21.0

» View Event Details | Created Wed, 01 Sep 2021 23:01:00 +0000

Resolved

Update has been completed


Posted: Fri, 03 Sep 2021 07:38:00 +0000

Update

The Learn SaaS 3900.21.0 Feature Release to Production environments, originally scheduled for Thursday, September 2, 2021, has been delayed.

We will provide additional information as it becomes available. Thank you for your patience.


Posted: Thu, 02 Sep 2021 08:08:00 +0000

Scheduled

As part of Blackboard's continuous delivery release schedule, Blackboard (Course Resources) will be upgraded to v3900.21.0 today, 2nd September 2021

Each monthly release contains new features or feature enhancements, as well as maintenance items.

No disruption to service is expected.


Posted: Wed, 01 Sep 2021 23:01:00 +0000

Collaborate Whiteboard Maintenance

» View Event Details | Created Thu, 02 Sep 2021 04:30:00 +0000

Resolved

The scheduled maintenance has been completed.


Posted: Thu, 02 Sep 2021 08:13:00 +0000

Scheduled

Blackboard will be performing unplanned maintenance for the Collaborate whiteboard feature during the times listed below. Collaborate will be fully functional during this maintenance window except for the whiteboard feature, which will be unavailable.

Start Time: Thursday, September 2, 2021 5:30 AM

End Time: Thursday, September 2, 2021 6:30 AM

Details: The Collaborate whiteboard feature will be unavailable during this maintenance window. Collaborate will be fully functional otherwise. Blackboard will make every effort to complete this maintenance in less than an hour to minimize whiteboard downtime. We have selected this maintenance window based on usage data, as it is the lowest impacting time for all CA hosted clients.


Posted: Thu, 02 Sep 2021 04:30:00 +0000

Shibboleth Service Disruption

» View Event Details | Created Thu, 02 Sep 2021 08:36:00 +0000

Resolved

Service is now restored.


Posted: Thu, 02 Sep 2021 09:31:00 +0000

Investigating

Services currently not working under investigation.


Posted: Thu, 02 Sep 2021 08:36:00 +0000

Panopto Cloud Operations Maintenance

» View Event Details | Created Wed, 08 Sep 2021 01:00:00 +0000

Resolved

Scheduled Maintenance Panopto Cloud Operations has been completed without issue.


Posted: Wed, 08 Sep 2021 09:16:00 +0000

Scheduled

Scheduled Maintenance Panopto Cloud Operations Status

Title: Panopto EU Cloud Downtime

Planned Start: September 8, 2021 2:00AM UTC Expected End: September 8, 2021 2:05AM UTC

Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: Europe (EU)

Details: On Wednesday, September 8th, your Panopto cloud site will be taken offline for less than five minutes for database optimization. This maintenance will occur from 02:00 AM GMT to 02:05 AM GMT. We apologize for the short notice. In order to minimize end-user disruption, we will be performing this maintenance when viewing is at its lowest point.


Posted: Wed, 08 Sep 2021 01:00:00 +0000

Collaborate Ultra Scheduled Maintenance - 9 September 2021

» View Event Details | Created Thu, 09 Sep 2021 06:00:00 +0000

Resolved

Collaborate (CA) Impacting Maintenance Completed - The scheduled maintenance has been completed. Sep 9, 06:00 EDT


Posted: Mon, 13 Sep 2021 18:05:00 +0000

Update

Scheduled maintenance is now complete.


Posted: Thu, 09 Sep 2021 10:00:00 +0000

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.


Posted: Thu, 09 Sep 2021 06:59:00 +0000

Update

Start Time: Thursday, September 9, 2021 7:00 AM BST End Time: Thursday, September 9, 2021 11:00 AM BST

Collaborate Ultra customers will experience intermittent availability during the maintenance window.


Posted: Wed, 01 Sep 2021 08:08:00 +0000

Scheduled

Blackboard will be deploying their Collaborate Ultra v21.16 release to Canada (AWS Montreal) Exact times to be released approximately 2 weeks before the release to production date. 4 hr window normally given for maintenance changes.


Posted: Thu, 09 Sep 2021 07:00:00 +0000

WordPess Scheduled Maintenance

» View Event Details | Created Wed, 22 Sep 2021 15:00:00 +0000

Scheduled

Supplier maintenance window between 16:00 GMT - 22:00 GMT. We expect that the maintenance may result in up to a 15 minute interruption of service.


Posted: Wed, 22 Sep 2021 15:00:00 +0000

WordPress SQL Maintenance

» View Event Details | Created Thu, 23 Sep 2021 21:00:00 +0000

Scheduled

Beginning Thursday, September 23rd at 8:00 AM CT through Friday, September 24th at 4:00 AM CT WordPress will be performing scheduled maintenance to update MySQL for all customers that are on our Google Cloud Infrastructure. This maintenance will be during the maintenance window time frame for each region to minimize impact on your site.

Data Center location: Maintenance window: Asia-Pacific 8a - 2p Central Time Europe 4p - 10p Central Time (10pm - Midnight UK Time) Americas 10p - 4a Central Time

WordPress expect that the maintenance may result in up to a 15 minute interruption of service to your sites during the MySQL restart. Outside of the temporary service interruption, there should be no impact to your site. WordPress will be monitoring the situation closely to ensure minimal disruption.


Posted: Thu, 23 Sep 2021 21:00:00 +0000

Service Alert - WileyPLUS Assessment Issue

» View Event Details | Created Mon, 27 Sep 2021 10:32:00 +0000

Resolved

Service Alert - WileyPLUS Assessment Issue

An update has been posted

Service has been restored for the majority of customers at this time. If you continue to experience difficulties accessing any part of WileyPLUS, please try clearing your browser's cache or utilizing a new browser tab or window in private/incognito mode. If that does not resolve your issue, please contact technical support for assistance: https://www.wileyplus.com/support


Posted: Mon, 27 Sep 2021 14:47:00 +0000

Update

Service Alert - WileyPLUS Assessment Issue

Incident status: Monitoring

A fix has been implemented and we are monitoring the results.


Posted: Mon, 27 Sep 2021 14:11:00 +0000

Update

Service Alert - WileyPLUS Assessment Issue

An update has been posted

We continue to experience technical issues with the assignment section of WileyPLUS. We are working to resolve the issue. Thank you for your patience. We apologize for any inconvenience this may cause. Please check back for updates.


Posted: Mon, 27 Sep 2021 12:48:00 +0000

Update

Incident status: Identified

We continue to experience technical issues with the assignment section of WileyPLUS. Our vendor, Amazon Web Services (AWS), is continuing to resolve the issue for us and many others on the east coast of the US. Thank you for your patience. We apologize for any inconvenience this may cause. Please check back for updates.


Posted: Mon, 27 Sep 2021 10:33:00 +0000

Investigating

New incident: Investigating

We are currently experiencing a problem with the assignment section of WileyPLUS. We are investigating the issue. We apologize for any inconvenience this may cause. Please check back for updates.

https://status.wileyplus.com/incidents/qkxlxstpv5rc


Posted: Mon, 27 Sep 2021 10:32:00 +0000

Turnitin Incident - Unexpected Service Disruption

» View Event Details | Created Tue, 28 Sep 2021 17:35:00 +0000

Resolved

Due to an unexpected service disruption, users accessing Turnitin via the website directly, may have been unable to log in, make or access submissions, or view Similarity Reports. Users accessing the service via an integration may have also been affected and been unable to submit, view submissions or create assignments today.

We are pleased to advise that service has been restored.

The incident occurred between the following times:

PDT September 28th 09:54 - September 28th 10:36

BST September 28th 17:54 - September 28th 18:36

AEST September 29th 02:54 - September 29th 03:36

Please accept our apologies if you were impacted by today’s incident.


Posted: Tue, 28 Sep 2021 18:27:00 +0000

Investigating

Turnitin is currently experiencing an unexpected service disruption.

During this time, users accessing the service via the website directly may be unable to log in, access submissions, or view Similarity Reports. Users accessing the service via an integration may also be affected.


Posted: Tue, 28 Sep 2021 17:35:00 +0000

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