Academic Workload Planning System (AWPS) system maintenance

» View Event Details | Created Tuesday, 4th October 2022 19:00 UTC

Scheduled

Academic Workload Planning System (AWPS) will be unavailable between 7pm on Tuesday 4 October and 7am on Wednesday 5 October.

Posted: Tuesday, 4th October 2022 19:00 UTC

Blackboard Course Resources Monthly Release: v3900.50.0

» View Event Details | Created Wednesday, 5th October 2022 23:00 UTC

Resolved

Resolved

Posted: Friday, 16th December 2022 10:19 UTC

Scheduled

As part of Blackboard’s continuous delivery release schedule, Blackboard (Course Resources) will be upgraded to v3900.50.0 Each monthly release contains new features or feature enhancements, as well as maintenance items. No disruption to service is expected.

Posted: Monday, 1st August 2022 14:41 UTC

Investigating
Posted: Wednesday, 5th October 2022 23:00 UTC

Panopto Cloud Operations Status: Incident Update

» View Event Details | Created Monday, 10th October 2022 10:14 UTC

Resolved

Current Status: Operational

Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: Europe (EU)

Update: On 2022-10-10 between 09:09 UTC and 10:37 UTC, the Panopto EU cloud experienced increased error rates and latency resulting in general website instability. During this time period, users may not have been able to perform operations such as logging in or editing content and there may have been a delay in new or updated content appearing in search results.

RCA: Due to a usage pattern change, a frequently used database query began to use a suboptimal execution plan. This new execution plan caused excessive resource utilization, resulting in increased error rates as other queries were delayed and timed out. The Panopto operations team responded by removing the execution plan, which resolved the issue. Additionally, the time to resolution was delayed due to a gap in our escalation process that has since been closed.

To prevent a recurrence of this issue, our engineering team has optimized the query to ensure better-performing execution plans are used.

Posted: Wednesday, 26th October 2022 18:34 UTC

Update

Vendor notification:

Current Status: Operational

Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: Europe (EU)

Update: The Panopto EU Cloud has been stable and metrics have remained normal since our last update.

We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next

Posted: Monday, 10th October 2022 13:03 UTC

Update

Update: The source of the increased error rates has been mitigated. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved.

Our next update will be within 60 minutes.

Posted: Monday, 10th October 2022 10:46 UTC

Investigating

Vendor notification:

Current Status: Degraded Performance

Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: Europe (EU)

Update: The Panopto EU Cloud is experiencing an increased error rate in general website usage.

Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.

Posted: Monday, 10th October 2022 10:14 UTC

WPEngine: Upcoming Platform Maintenance

» View Event Details | Created Wednesday, 12th October 2022 14:00 UTC

Resolved

Maintenance complete. No issues reported.

Posted: Friday, 14th October 2022 10:43 UTC

Scheduled

Upcoming Platform Maintenance

10/12/2022 08:00AM CDT - 10/13/2022 04:00AM CDT

On Wednesday, October 12th we will be performing scheduled maintenance on a subset of our Google Dedicated servers. This maintenance will be during the following maintenance window time frame for each region to minimize impact on your site.

Data Center location: Maintenance window: Asia-Pacific Wednesday, 10/12: 8a - 2p Central Time Europe Wednesday, 10/12: 4p - 10p Central Time Americas Wednesday, 10/12: 10p - 4a Central Time

For this subset of servers, we do expect that the maintenance may result in up to a 15 minute interruption of service as the server is rescheduled. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely to ensure minimal disruption.

Please note - This maintenance will not apply to any of our shared, or clustered offerings.

Services Affected

[WP Platform] North America

[WP Platform] Europe

[WP Platform] Asia / Pacific

Visit the maintenance page Visit the WP Engine's Status Page hub page

Posted: Wednesday, 12th October 2022 14:00 UTC

Collaborate Ultra Scheduled Maintenance

» View Event Details | Created Thursday, 13th October 2022 07:00 UTC

Resolved

Completed.

Posted: Friday, 16th December 2022 10:18 UTC

Scheduled

Blackboard will be deploying their Collaborate Ultra v22.18 release to Canada (AWS Montreal) Exact times to be released approximately 2 weeks before the release to production date. 4 hr window normally given for maintenance.

Posted: Thursday, 13th October 2022 07:00 UTC

MyHub System Maintenance

» View Event Details | Created Friday, 14th October 2022 18:00 UTC

Scheduled

MyHub will be unavailable between 6.00pm on Friday 14 October and 9.00am on Monday 17 October 2022.

Posted: Friday, 14th October 2022 18:00 UTC

WileyPLUS Maintenance - Planned Downtime: 7:00am – 7:30am EST - 15 October 2022

» View Event Details | Created Saturday, 15th October 2022 10:00 UTC

Resolved

System updated

Posted: Friday, 16th December 2022 10:14 UTC

Update

Maintenance complete The scheduled maintenance has been completed

Time posted Oct 15, 07:31 EDT

Components affected: WileyPLUS

Posted: Tuesday, 18th October 2022 15:09 UTC

Scheduled

Planned Downtime: 7:00am – 7:30am EST Upcoming scheduled maintenance notice On Saturday, October 15th, between 7:00am and 7:30am US Eastern time, WileyPLUS will be conducting maintenance. During this time, all WileyPLUS services will be unavailable.

Sincerely, The WileyPLUS Team

Posted: Saturday, 15th October 2022 10:00 UTC

MyHub System Maintenance

» View Event Details | Created Monday, 17th October 2022 18:30 UTC

Scheduled

MyHub will be unavailable on Monday 17 October between 6.30pm and 11.00pm.

Posted: Monday, 17th October 2022 18:30 UTC

MyHub System Maintenance

» View Event Details | Created Saturday, 22nd October 2022 00:00 UTC

Scheduled

MyHub will be unavailable on Saturday 22 October between 12.00am and 12.00pm.

Posted: Saturday, 22nd October 2022 00:00 UTC

WileyPLUS Planned Maintenance: 12:00am - 8:00am ET

» View Event Details | Created Saturday, 22nd October 2022 22:59 UTC

Resolved

Updated

Posted: Friday, 16th December 2022 10:16 UTC

Resolved

System updated

Posted: Friday, 16th December 2022 10:14 UTC

Resolved

Maintenance complete

The scheduled maintenance has been completed.

Posted: Monday, 24th October 2022 08:47 UTC

Scheduled

Upcoming scheduled maintenance notice On Saturday, October 22nd , between 12:00am and 8:00am US Eastern time, WileyPLUS will be conducting maintenance. During this time, the following services will be unavailable: • Real Anatomy in Anatomy & Physiology titles • iProfile in Nutrition titles

Sincerely, The WileyPLUS Team

Start time Oct 22, 00:00 EDT Estimated duration 8 hours Components affected WileyPLUS

Posted: Saturday, 22nd October 2022 22:59 UTC

Turnitin Incident - Unexpected Service Degradation - 26 October 2022

» View Event Details | Created Wednesday, 26th October 2022 20:55 UTC

Resolved

Resolved

Posted: Friday, 16th December 2022 10:16 UTC

Resolved

Unexpected Service Degradation Incident resolved We’ve fixed it!

Due to an unexpected service degradation, users of Turnitin and Turnitin UK may have experienced issues with uploading submissions, slowness, along with a delayed report-generation time for Similarity Reports. Users accessing these services via an integration may also have been affected.

We are pleased to advise that service has now been restored.

The incident occurred between the following times:

PDT: October 26th 07:15 - October 26th 13:18 BST: October 26th 15:15 - October 26th 21:18 AEDT: October 27th 01:15 - October 27th 07:18

Posted: Wednesday, 26th October 2022 20:55 UTC