Academic Workload Planning System (AWPS) system maintenance
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Scheduled
Academic Workload Planning System (AWPS) will be unavailable between 7pm on Tuesday 4 October and 7am on Wednesday 5 October.
Posted:
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Scheduled
Academic Workload Planning System (AWPS) will be unavailable between 7pm on Tuesday 4 October and 7am on Wednesday 5 October.
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Resolved
Resolved
Scheduled
As part of Blackboard’s continuous delivery release schedule, Blackboard (Course Resources) will be upgraded to v3900.50.0 Each monthly release contains new features or feature enhancements, as well as maintenance items. No disruption to service is expected.
Investigating
Posted:
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Resolved
Current Status: Operational
Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: Europe (EU)
Update: On 2022-10-10 between 09:09 UTC and 10:37 UTC, the Panopto EU cloud experienced increased error rates and latency resulting in general website instability. During this time period, users may not have been able to perform operations such as logging in or editing content and there may have been a delay in new or updated content appearing in search results.
RCA: Due to a usage pattern change, a frequently used database query began to use a suboptimal execution plan. This new execution plan caused excessive resource utilization, resulting in increased error rates as other queries were delayed and timed out. The Panopto operations team responded by removing the execution plan, which resolved the issue. Additionally, the time to resolution was delayed due to a gap in our escalation process that has since been closed.
To prevent a recurrence of this issue, our engineering team has optimized the query to ensure better-performing execution plans are used.
Update
Vendor notification:
Current Status: Operational
Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: Europe (EU)
Update: The Panopto EU Cloud has been stable and metrics have remained normal since our last update.
We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next
Update
Update: The source of the increased error rates has been mitigated. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved.
Our next update will be within 60 minutes.
Investigating
Vendor notification:
Current Status: Degraded Performance
Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: Europe (EU)
Update: The Panopto EU Cloud is experiencing an increased error rate in general website usage.
Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.
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Resolved
Maintenance complete. No issues reported.
Scheduled
Upcoming Platform Maintenance
10/12/2022 08:00AM CDT - 10/13/2022 04:00AM CDT
On Wednesday, October 12th we will be performing scheduled maintenance on a subset of our Google Dedicated servers. This maintenance will be during the following maintenance window time frame for each region to minimize impact on your site.
Data Center location: Maintenance window: Asia-Pacific Wednesday, 10/12: 8a - 2p Central Time Europe Wednesday, 10/12: 4p - 10p Central Time Americas Wednesday, 10/12: 10p - 4a Central Time
For this subset of servers, we do expect that the maintenance may result in up to a 15 minute interruption of service as the server is rescheduled. Outside of the temporary service interruption, there should be no impact to your site. We will be monitoring the situation closely to ensure minimal disruption.
Please note - This maintenance will not apply to any of our shared, or clustered offerings.
Services Affected
[WP Platform] North America
[WP Platform] Europe
[WP Platform] Asia / Pacific
Visit the maintenance page Visit the WP Engine's Status Page hub page
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Resolved
Completed.
Scheduled
Blackboard will be deploying their Collaborate Ultra v22.18 release to Canada (AWS Montreal) Exact times to be released approximately 2 weeks before the release to production date. 4 hr window normally given for maintenance.
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Scheduled
MyHub will be unavailable between 6.00pm on Friday 14 October and 9.00am on Monday 17 October 2022.
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Resolved
System updated
Update
Maintenance complete The scheduled maintenance has been completed
Time posted Oct 15, 07:31 EDT
Components affected: WileyPLUS
Scheduled
Planned Downtime: 7:00am – 7:30am EST Upcoming scheduled maintenance notice On Saturday, October 15th, between 7:00am and 7:30am US Eastern time, WileyPLUS will be conducting maintenance. During this time, all WileyPLUS services will be unavailable.
Sincerely, The WileyPLUS Team
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Resolved
AppsAnywhere service has now been restored, with DS&S continuing to monitor the service throughout the day. We apologise for any inconvenience that this issue had caused, and appreciate your patience whilst this was being investigated.
Update
DS&S are aware of issues affecting AppsAnywhere, we are actively investigating this and working to resolve it as a matter of urgency.
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Scheduled
MyHub will be unavailable on Monday 17 October between 6.30pm and 11.00pm.
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Scheduled
MyHub will be unavailable on Saturday 22 October between 12.00am and 12.00pm.
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Resolved
Updated
Resolved
System updated
Resolved
Maintenance complete
The scheduled maintenance has been completed.
Scheduled
Upcoming scheduled maintenance notice On Saturday, October 22nd , between 12:00am and 8:00am US Eastern time, WileyPLUS will be conducting maintenance. During this time, the following services will be unavailable: • Real Anatomy in Anatomy & Physiology titles • iProfile in Nutrition titles
Sincerely, The WileyPLUS Team
Start time Oct 22, 00:00 EDT Estimated duration 8 hours Components affected WileyPLUS
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Resolved
Resolved
Resolved
Unexpected Service Degradation Incident resolved We’ve fixed it!
Due to an unexpected service degradation, users of Turnitin and Turnitin UK may have experienced issues with uploading submissions, slowness, along with a delayed report-generation time for Similarity Reports. Users accessing these services via an integration may also have been affected.
We are pleased to advise that service has now been restored.
The incident occurred between the following times:
PDT: October 26th 07:15 - October 26th 13:18 BST: October 26th 15:15 - October 26th 21:18 AEDT: October 27th 01:15 - October 27th 07:18