Issue Affecting UDo/Agent Portal - Resolved

» View Event Details | Created Tue, 06 May 2025 09:59:00 +0000

Resolved

IT Services is pleased to confirm that the issue affecting UDo/Agent Portal has now been resolved.

You will be prompted to sign into UDo/Agent Portal next time you launch the web/mobile app to ensure that your access is up to date.

We apologise for any inconvenience caused.

If you continue to experience any issues, please get in touch via the IT Service Centre:

Chat with us or Raise a Request at itservicecentre.derby.ac.uk

Visit us in B201, Kedleston Road.

Posted: Wed, 07 May 2025 09:26:00 +0000

Update

IT Services continue to remain aware of an issue affecting UDo/Agent Portal.

This relates to the unexpected loss of tiles from the UDo/Agent Portal dashboard.

We have identified the cause of this and are working to return access as soon as possible.

In the meantime, you can take steps to ensure that your app is drawing the most up to date access by either 'refreshing' your app via the icon at the top of the mobile app (or in your web browser), or by signing out of and back into the app again.

While we continue to work on this, you can still access all key systems and services directly via the links in the initial notice below.

We apologise for any inconvenience caused.

If you have any queries, please get in touch via the IT Service Centre:

Chat with us or Raise a Request at itservicecentre.derby.ac.uk

Visit us in B201, Kedleston Road.

Posted: Tue, 06 May 2025 15:14:00 +0000

Investigating

IT Services are aware of an issue affecting UDo/Agent Portal.

We are working to resolve this as a matter of urgency and will keep you updated as we progress.

In the meantime, you can still access all key systems and services directly via the following links.

UDo:

• ARC PoW: https://derby.arcwebonline.com/pow

• Blackboard Learn: https://courseresources.derby.ac.uk/

• Careers: https://www.dby.ac/careers

• Enrolment: https://students.derby.ac.uk

• Ethics Monitor: https://research.derby.ac.uk/

• eTrackr: https://etracker.derby.ac.uk/

• IT Support: https://www.derby.ac.uk/services/its/

• Library - FE: https://www.derby.ac.uk/services/fe-library/

• Library - HE: https://libguides.derby.ac.uk/home

• Media & Lecture Recordings: https://derby.cloud.panopto.eu/

• Microsoft 365: https://www.office.com/

• Safety & Wellbeing: https://www.derby.ac.uk/study/student-support/health-and-wellbeing/

• Smart Assessor: https://www.smartassessor.co.uk/Account

• Student Record: https://students.derby.ac.uk

• Timetable: https://cmisgo24.derby.ac.uk/CMISGo/Web/Timetable

• TV & Radio (BoB): https://learningonscreen.ac.uk/ondemand

• Unimail: https://outlook.office.com/mail/inbox

• University of Derby Website: https://www.derby.ac.uk

• Buxton & Leek College Website: https://www.blc.ac.uk/current-students/

Agent Portal:

• Online Application System: https://www.derby.ac.uk/services/admissions/apply-online/

We apologise for any inconvenience caused.

If you have any queries, please get in touch via the IT Service Centre:

Chat with us or Raise a Request at itservicecentre.derby.ac.uk

Visit us in B201, Kedleston Road.

Posted: Tue, 06 May 2025 09:59:00 +0000

Transition of devices from Trend Micro Antivirus to Microsoft Defender for Endpoint

» View Event Details | Created Wed, 07 May 2025 07:00:00 +0000

Resolved

As part of our ongoing commitment to enhancing cybersecurity and ensuring the best protection for our devices and data, we are transitioning to a new anti-malware solution on staff and student devices.

On Wednesday 7th May, we will be deploying Microsoft Defender for Endpoint to all devices (both Windows and MacOS), replacing our previous solution. This industry-leading security solution offers improved threat detection, real-time protection, and streamlined management, all while being a more cost-effective approach for the University.

What This Means for You: • Rollout Date: The upgrade will begin rolling out on Wednesday 7th May2025, to all devices. • Minimal Impact: The installation will run in the background without disrupting your work. • Device Restart Required: A restart will be required within six hours of the update completing. You will have the option to snooze the restart for periods to avoid immediate disruption.

Why This Change? • Enhanced Protection: Advanced security features to better safeguard University systems. • Cost Efficiency: A more sustainable and cost-effective security solution. • Seamless Integration: Works more effectively within our existing Microsoft environment.

No action is needed from you - this upgrade will be applied automatically. A further deployment to student devices will be scheduled in the following weeks, without any action needed from students. Thank you for your cooperation as we continue to strengthen our cybersecurity measures.

Posted: Thu, 08 May 2025 10:11:00 +0000

Research System access issues

» View Event Details | Created Wed, 07 May 2025 08:00:00 +0000

Resolved

The system has now been restored, and our supplier has apologised for the significant impact that this has had on the users of the system.

Some actions completed last week now show as incomplete and will need to be completed again.

Posted: Mon, 12 May 2025 12:19:00 +0000

Update

The Research System is available. The Public Repository (https://repository.derby.ac.uk/) remains unavailable

Posted: Mon, 12 May 2025 09:19:00 +0000

Update

The Research system has now been restored; testing is currently ongoing. You will be advised when the service is available.

Posted: Fri, 09 May 2025 13:16:00 +0000

Investigating

The Research system is currently unavailable due to an unexpected outage. The supplier has been notified and is actively working to resolve the issue as quickly as possible. We apologise for the inconvenience and appreciate your patience.

Posted: Wed, 07 May 2025 08:00:00 +0000