University of Derby

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Event History

October 2022

Turnitin Incident - Unexpected Service Degradation - 26 October 2022

» View Event Details | Created Wed, 26 Oct 2022 20:55:00 +0000

Resolved Resolved
Posted: Fri, 16 Dec 2022 10:16:00 +0000

WileyPLUS Planned Maintenance: 12:00am - 8:00am ET

» View Event Details | Created Sat, 22 Oct 2022 22:59:00 +0000

Resolved Updated
Posted: Fri, 16 Dec 2022 10:16:00 +0000

Issue affecting AppsAnywhere

» View Event Details | Created Mon, 17 Oct 2022 08:52:00 +0000

Resolved AppsAnywhere service has now been restored, with DS&S continuing to monitor the service throughout the day. We apologise for any inconvenience that this issue had caused, and appreciate your patience whilst this was being investigated.
Posted: Tue, 18 Oct 2022 14:54:00 +0000

MyHub System Maintenance

» View Event Details | Created Mon, 17 Oct 2022 18:30:00 +0000

Scheduled MyHub will be unavailable on Monday 17 October between 6.30pm and 11.00pm.
Posted: Mon, 17 Oct 2022 18:30:00 +0000

WileyPLUS Maintenance - Planned Downtime: 7:00am – 7:30am EST - 15 October 2022

» View Event Details | Created Sat, 15 Oct 2022 10:00:00 +0000

Resolved System updated
Posted: Fri, 16 Dec 2022 10:14:00 +0000

WPEngine: Upcoming Platform Maintenance

» View Event Details | Created Wed, 12 Oct 2022 14:00:00 +0000

Resolved Maintenance complete. No issues reported.
Posted: Fri, 14 Oct 2022 10:43:00 +0000

Panopto Cloud Operations Status: Incident Update

» View Event Details | Created Mon, 10 Oct 2022 10:14:00 +0000

Resolved Current Status: Operational Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: Europe (EU) Update: On 2022-10-10 between 09:09 UTC and 10:37 UTC, the Panopto EU cloud experienced increased error rates and latency resulting in general website instability. During this time period, users may not have been able to perform operations such as logging in or editing content and there may have been a delay in new or updated content appearing in search results. RCA: Due to a usage pattern change, a frequently used database query began to use a suboptimal execution plan. This new execution plan caused excessive resource utilization, resulting in increased error rates as other queries were delayed and timed out. The Panopto operations team responded by removing the execution plan, which resolved the issue. Additionally, the time to resolution was delayed due to a gap in our escalation process that has since been closed. To prevent a recurrence of this issue, our engineering team has optimized the query to ensure better-performing execution plans are used.
Posted: Wed, 26 Oct 2022 18:34:00 +0000

MyHub System Maintenance

» View Event Details | Created Sat, 22 Oct 2022 00:00:00 +0000

Scheduled MyHub will be unavailable on Saturday 22 October between 12.00am and 12.00pm.
Posted: Sat, 22 Oct 2022 00:00:00 +0000

MyHub System Maintenance

» View Event Details | Created Fri, 14 Oct 2022 18:00:00 +0000

Scheduled MyHub will be unavailable between 6.00pm on Friday 14 October and 9.00am on Monday 17 October 2022.
Posted: Fri, 14 Oct 2022 18:00:00 +0000

Blackboard Course Resources Monthly Release: v3900.50.0

» View Event Details | Created Wed, 05 Oct 2022 23:00:00 +0000

Resolved Resolved
Posted: Fri, 16 Dec 2022 10:19:00 +0000

Academic Workload Planning System (AWPS) system maintenance

» View Event Details | Created Tue, 04 Oct 2022 19:00:00 +0000

Scheduled Academic Workload Planning System (AWPS) will be unavailable between 7pm on Tuesday 4 October and 7am on Wednesday 5 October.
Posted: Tue, 04 Oct 2022 19:00:00 +0000

Collaborate Ultra Scheduled Maintenance

» View Event Details | Created Thu, 13 Oct 2022 07:00:00 +0000

Resolved Completed.
Posted: Fri, 16 Dec 2022 10:18:00 +0000

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