University of Derby

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June 2021

Turn It In, Talis Aspire reading lists access affected

» View Event Details | Created Tue, 08 Jun 2021 10:22:00 +0000

Resolved

Turnitin and Turnitin UK unavailable We’ve fixed it! Due to an unexpected service outage affecting our CDN provider today, users of Turnitin and Turnitin UK may have been unable to access either service and were shown a 503 error when attempting to access the service or our main site. Users accessing these services via an integration may also have been affected. We are pleased to advise that service has been restored. We encountered a disruption between the following times: PDT June 8th 02:55 - June 8th 05:41 BST June 8th 10:55 - June 8th 13:41 AEST June 8th 19:55 - June 8th 22:41 Please accept our apologies if you were impacted by today’s disruption. Jun 8, 03:09 - 06:15 PDT


Posted: Tue, 08 Jun 2021 12:41:00 +0000

Investigating

Talis Aspire reading lists has been affected. The services are showing a 503 gateway error. Calls have been logged with the providers.

Turnitin service back up: Vendor has updated us saying: "Monitoring - We have implemented a solution to mitigate the issue our CDN provider is experiencing.

Users of Turnitin.com and Turnitinuk.com should now be able to access these services again. Users accessing these services via the Blackboard Basic integration should no longer be encountering issues."


Posted: Tue, 08 Jun 2021 10:22:00 +0000

Collaborate Ultra Scheduled Maintenance

» View Event Details | Created Thu, 10 Jun 2021 07:00:00 +0000

Resolved

The scheduled maintenance has been completed. Jun 10, 02:00 - 06:00 EDT


Posted: Thu, 10 Jun 2021 11:00:00 +0000

Scheduled

Blackboard will be deploying their Collaborate Ultra v21.10 release to Canada (AWS Montreal) Exact times to be released approximately 2 weeks before the release to production date. 4 hr window normally given for maintenance changes.


Posted: Thu, 10 Jun 2021 07:00:00 +0000

Poll Everywhere scheduled maintenance

» View Event Details | Created Sun, 13 Jun 2021 03:00:00 +0000

Scheduled

Poll Everywhere supplier scheduled maintenance - 13th June from 4 am to 9 am.


Posted: Tue, 18 May 2021 12:19:00 +0000

Blackboard Open Education End of Support

» View Event Details | Created Sun, 20 Jun 2021 10:41:00 +0000

Resolved

Effective June 30th, 2021 the Blackboard Open Education product will no longer be supported by Blackboard.


Posted: Thu, 29 Jul 2021 23:00:00 +0000

Scheduled

Blackboard: Effective June 30th, 2021 the Blackboard Open Education product will no longer be supported. As a part of our commitment to delivering a portfolio of high-quality products to help our clients thrive in a complex and changing educational environment, our team has completed a full assessment of what would be required to continue developing and supporting Blackboard Open Education. We have determined that our teams and resources could better serve our clients by focusing in other areas or our portfolio, therefore, we have decided to discontinue support of Blackboard Open Education.


Posted: Wed, 30 Jun 2021 00:01:00 +0000

Panopto Internet Explorer 11 End-of-Support

» View Event Details | Created Sat, 26 Jun 2021 00:00:00 +0000

Resolved

Effective June 26th, Internet Explorer 11 (IE11) will no longer be supported by Panopto.


Posted: Sat, 26 Jun 2021 08:03:00 +0000

Investigating

Panopto Notification: "Panopto is officially going to drop support for Internet Explorer 11 effective June 26th 2021. This email has the details and getting ready for this change.

At the end of June 2020, we put Internet Explorer 11 in maintenance mode, under which Panopto would provide critical fixes as needed. As a final step, effective June 26th, Internet Explorer 11 (IE11) will no longer be supported by Panopto. This means we will no longer fix any issues users experience while using Panopto on IE11. This is necessary to allow Panopto to continue innovating on newer browser technology and prevent our users from having a severely degraded experience.

Please note, starting May 5th, users on IE 11 will see a message in the Panopto viewer, letting them know that they should plan to upgrade to a modern browser before June 26th.

Why are we making this decision? Panopto is committed to providing our customers with a video experience that inspires knowledge sharing and learning. Unfortunately, continuing to support legacy technologies like IE 11 can hinder innovation. For IE 11 support, we have elected to follow Microsoft’s lead. Many Microsoft products such as Microsoft Teams have already dropped IE 11 support and M365 support for IE11 will end in August. Today, IE11 is used by only a small number of Panopto users and those users have a degraded experience in terms of performance, accessibility, and security. We recommend Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge for optimal user experience.

How can you prepare? Panopto recommends IE11 users upgrade to Microsoft Edge (or another modern browser). For your other critical line-of-business apps that require IE 11, Microsoft’s recommendation is to use the Internet Explorer mode supported by Microsoft Edge. Please note, using Internet Explorer mode in the new Microsoft Edge will not help to extend IE 11 access to Panopto services beyond the dates listed above."


Posted: Sat, 26 Jun 2021 00:00:00 +0000

Panopto Cloud Downtime

» View Event Details | Created Sat, 26 Jun 2021 00:05:00 +0000

Resolved

[Update] We have fully deployed the 11.0.0 release to the NA Cloud. We entered downtime at 01:00 UTC and exited at 04:38 UTC.


Posted: Sun, 27 Jun 2021 01:00:00 +0000

Investigating

PANOPTO: On Saturday, June 26, Panopto Cloud customers will be upgraded to the latest cloud release. This upgrade will require downtime. We will announce the exact time and expected duration of the downtime on Tuesday, June 1st.


Posted: Sat, 26 Jun 2021 00:05:00 +0000

Panopto Cloud Downtime

» View Event Details | Created Sat, 26 Jun 2021 21:00:00 +0000

Resolved

[Update] We have fully deployed the 11.0.0 release to the NA Cloud. We entered downtime at 01:00 UTC and exited at 04:38 UTC.


Posted: Sun, 27 Jun 2021 01:00:00 +0000

Scheduled

On Saturday, June 26, the Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 4 hours of downtime, with a target start time of 9:00 pm GMT/10:00 pm BST.

During the downtime, you will not be able to access videos on your Panopto site and any attempts to upload from recording clients will result in a "Server unable to connect" message.


Posted: Wed, 16 Jun 2021 13:01:00 +0000

UDo Supplier Maintenance - Potential Downtime

» View Event Details | Created Sat, 26 Jun 2021 22:00:00 +0000

Resolved

Supplier Maintenance Completed - Downtime was experienced which then overran by around 30 minutes so a Status Cake alert was triggered.


Posted: Mon, 28 Jun 2021 08:40:00 +0000

Scheduled

Dear Ex Libris Customer,

At Ex Libris, we are always working to enhance the functionality and security of our products. As part of our ongoing activity towards improving your environment, we will be performing a maintenance on your Production environment. The environment may be unavailable during the time of the maintenance activity Estimated Start time: Saturday, 2021-June-26 22:00 UTC Estimated End time: Sunday, 2021-June-27 00:00 UTC

Click here to see the details on the Ex Libris Status Page.

If you have any questions, please do not hesitate to submit a case through the support portal.

For more details on this and other planned activities, please refer to the Release and Maintenance Schedule link.

Regards, Ex Libris Cloud Services


Posted: Sat, 26 Jun 2021 22:00:00 +0000

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