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November 2021

Unexpected service degradation

» View Event Details | Created Wed, 03 Nov 2021 22:17:00 +0000

Resolved

Incident resolved

We’ve fixed it!

Due to an unexpected service degradation, users of Turnitin Similarity, SimCheck, Originality, Crossref Similarity Check, and Turnitin Draft Coach may have been unable to log in and/or view similarity reports. Users accessing these services via an integration may have also been affected.

We are however pleased to advise that service has been restored.

The service degradation occurred between the following times:

PDT Wednesday, Nov 3, 2021 14:29-15:08 GMT Wednesday, Nov 3, 2021 21:29-22:08 AEDT Thursday Nov 4, 2021 08:29-09:08

Please accept our apologies if you were impacted by today’s degradation.


Posted: Thu, 04 Nov 2021 11:05:00 +0000

Investigating

New incident: Investigating

We’ve run into some issues.

Turnitin Similarity, SimCheck, Originality, and Crossref Similarity Check are currently experiencing an unexpected service degradation. During this time, some users may experience issues logging in or viewing Similarity reports when accessing these services via an integration. Some users of Turnitin Draft Coach may also find they are unable to view Similarity reports.

We invite you to track the progress of this incident while we work to bring the service back to optimum health: bit.ly/3B3TZIO


Posted: Wed, 03 Nov 2021 22:17:00 +0000

Blackboard Course Resources Monthly Release: v3900.26.0

» View Event Details | Created Thu, 04 Nov 2021 00:01:00 +0000

Scheduled

As part of Blackboard's continuous delivery release schedule, Blackboard (Course Resources) will be upgraded to v3900.26.0 today, 4th November 2021

Each monthly release contains new features or feature enhancements, as well as maintenance items.

No disruption to service is expected


Posted: Thu, 04 Nov 2021 00:01:00 +0000

Learn SaaS 3900.26.0: Feature Production Release (scheduled for Nov 4, 2021)

» View Event Details | Created Thu, 04 Nov 2021 15:34:00 +0000

Resolved

Last vendor notification: Most upgrades are now complete. We are continuing to work through those that did not succeed. Posted 14 days ago. Nov 26, 2021 - 08:29 EST


Posted: Fri, 26 Nov 2021 14:29:00 +0000

Update

Maintenance in progress

Due to some degraded performance issues during the upgrades, release has been paused pending investigation and resolution.


Posted: Fri, 05 Nov 2021 15:34:00 +0000

Vendor notification: Maintenance: WP Engine Internal Services

» View Event Details | Created Wed, 10 Nov 2021 11:12:00 +0000

Scheduled

On Wednesday, November 10th, we will be performing maintenance on our internal services from 4:30-5:30 PM Central Time. [GMT 10.30-11.30PM] During this maintenance, some users may experience intermittent disruptions to the User Portal, my.wpengine.com. We apologize for any inconvenience this may cause.


Posted: Wed, 10 Nov 2021 11:12:00 +0000

Learn SaaS 3900.26.0: Feature/Maintenance Production Release (scheduled for Nov 11, 2021)

» View Event Details | Created Thu, 11 Nov 2021 00:00:00 +0000

Resolved

Updated


Posted: Fri, 12 Nov 2021 07:54:00 +0000

Update

Learn SaaS release 3900.26.0: Release to client Production environments Blackboard Learn SaaS Continuous Delivery v3900.26.0 | Release to Production 4 November 2021 Original Experience, Ultra Experience

We’re releasing an updated version of 3900.26.0 (full release number 3900.26.0-rel.22+4fb8410) to client Production servers on Thursday, November 11, 2021.

Updates in this release include:

In the Ultra Course View, when grading discussion boards, the entire discussion thread wasn't appearing. We've fixed the issue (2). In the Ultra Experience, assessments weren't submitted after students selected 'Submit', cancelling altogether the submission prompt. We've fixed the issue (2). In the Ultra Experience, multiple options for matching questions weren't supported with voiceOver for IOS phones, and gestures didn't allow a correct interaction with controls or inputs, affecting the experience for IOS users who had voiceOver enabled and tried to select an answer in an exam or quiz. We've fixed the issue (1). In the Original and Ultra experiences, In a multi node environment, when the administrator changed the Safe HTML policy, it wasn't reflected in the other nodes of the application. We've fixed the issue and now, the Safe HTML policy updated will reflect in all nodes across the application immediately(1). In the Original Experience, after the latest upgrade on November 4, multiple sites in the APAC, US Central, US Mountain, and US Pacific regions experienced periods of unresponsiveness or degradation, due to a database index that wasn't recreated as part of the 3900.26 upgrade. We've fixed the issue.


Posted: Thu, 11 Nov 2021 00:00:00 +0000

Collaborate Ultra Scheduled Maintenance

» View Event Details | Created Thu, 11 Nov 2021 07:00:00 +0000

Resolved

End Time: Thursday, November 11, 2021 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours


Posted: Thu, 11 Nov 2021 11:00:00 +0000

Scheduled

Blackboard will be deploying their Collaborate Ultra v21.20 release to Canada (AWS Montreal) Exact times to be released approximately 2 weeks before the release to production date. 4 hr window normally given for maintenance


Posted: Thu, 11 Nov 2021 07:00:00 +0000

WileyPLUS Planned Maintenance: Saturday, November 13th 12:00 AM - 6:00 AM EST

» View Event Details | Created Sat, 13 Nov 2021 05:00:00 +0000

Resolved

The scheduled maintenance has been completed. Posted 27 days ago. Nov 13, 2021 - 06:01 EST


Posted: Sat, 13 Nov 2021 11:00:00 +0000

Scheduled

Upcoming scheduled maintenance notice

Scheduled – On Saturday, November 13th, between 12:00 AM and 6:00 AM US Eastern time, WileyPLUS will be conducting maintenance. During this time, WileyPLUS will still be available, but the following resources will be unavailable: • iProfile resources within Nutrition courses • Real Anatomy resources with Anatomy & Physiology courses • Maple-based questions, including math symbolic notation questions

Please visit our support site with any additional questions: https://www.wileyplus.com/support

Sincerely, The WileyPLUS Team


Posted: Sat, 13 Nov 2021 05:00:00 +0000

Turnitin Incident - Unexpected Service Degradation - 19 November 2021

» View Event Details | Created Fri, 19 Nov 2021 22:29:00 +0000

Resolved

Unexpected Service Degradation

Incident resolved

We’ve fixed it!

Due to an unexpected service degradation, users may have experienced a delay while uploading a submission and/or also may have experienced a delay with submissions generating a Similarity Report in Turnitin, Turnitin UK, iThenticate, SimCheck, Similarity and Originality. We are pleased to advise that service has been restored.

The incident occurred between the following times:

PDT Nov 19th 12:53 - 15:04 GMT Nov 19th 08:53 - 23:04 AEDT Nov 20th 07:53 - 10:04

Please accept our apologies if you were impacted by today’s incident.


Posted: Fri, 19 Nov 2021 23:46:00 +0000

Investigating

Unexpected Service Degradation

New incident: Investigating

Users of Turnitin, Turnitin UK, iThenticate, SimCheck, Similarity and Originality are currently experiencing an unexpected service degradation.

During this time, users may experience a delay while uploading a submission and/or may also experience delayed report-generation times for Similarity Reports.

We invite you to track the progress of this incident while we work to bring the service back to optimum health.


Posted: Fri, 19 Nov 2021 22:29:00 +0000

Blackboard Course Resources - Vendor LTi Maintenance

» View Event Details | Created Thu, 25 Nov 2021 22:00:00 +0000

Resolved

The scheduled maintenance has been completed. Posted 15 days ago. Nov 25, 2021 - 17:35 EST


Posted: Tue, 23 Nov 2021 23:35:00 +0000

Scheduled

VENDOR NOTIFICATION: Developer Portal Impacting Maintenance

Blackboard will be migrating the Developer Portal (https://developer.blackboard.com).

Start Time: Thursday, November 25, 2021 5:00 PM EST (Eastern Standard Time) UTC/GMT 22:00

End Time: Thursday, November 25, 2021 6:00 PM EST (Eastern Standard Time) UTC/GMT 22:00

Customers will experience no availability to the Developer Portal during the maintenance window. All LTI and RESTful integrations will be unavailable during this window.

This migration is expected to take an hour or less.

Will affect all LTI tools in Blackboard Course Resources:

Bibliu EvaSys Aspire Reading lists Mobius Wiley Ally Learning science Teams Vretta OneNote PebblePad (+, Atlas, Resources) Elevate My Maths


Posted: Thu, 25 Nov 2021 22:00:00 +0000

BS - PeopleSoft Campus Patching

» View Event Details | Created Fri, 26 Nov 2021 16:00:00 +0000

Scheduled

Peoplesoft Students Campus is scheduled for essential maintenance and will be unavailable from 4pm Friday 26th November to 4pm Monday 29th November.


Posted: Fri, 06 Nov 2020 16:00:00 +0000

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