University of Derby

Service Status

Systems are currently experiencing a major outage.

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Upcoming Events

January 2022

Blackboard Course Resources Monthly Release: v3900.58.0

» View Event Details | Created Tue, 04 Jan 2022 12:25:00 +0000

Scheduled

As part of Blackboard’s continuous delivery release schedule, Blackboard (Course Resources) will be upgraded to v3900.58.0 on 2nd February 2022

Each monthly release contains new features or feature enhancements, as well as maintenance items.

No disruption to service is expected.


Posted: Tue, 04 Jan 2022 12:25:00 +0000

Blackboard Course Resources Monthly Release: v3900.30.0

» View Event Details | Created Thu, 06 Jan 2022 00:05:00 +0000

Resolved

Learn SaaS 3900.30.0: Maintenance Production Release (scheduled for Jan 14, 2022)

Maintenance complete

Most upgrades are now complete. We are continuing to work through those that did not succeed.

Time posted

Jan 16, 15:32 EST


Posted: Sun, 16 Jan 2022 15:32:00 +0000

Resolved

Learn SaaS 3900.30.0: Feature Production Release (scheduled for Jan 6, 2022)

Maintenance complete

Most upgrades are now complete. We are continuing to work through those that did not succeed.


Posted: Fri, 07 Jan 2022 13:06:00 +0000

Scheduled

As part of Blackboard’s continuous delivery release schedule, Blackboard (Course Resources) will be upgraded to v3900.30.0 on 6th January 2022

Each monthly release contains new features or feature enhancements, as well as maintenance items.

No disruption to service is expected.


Posted: Thu, 06 Jan 2022 00:05:00 +0000

Learn Partner Cloud / LTI Tools Issue

» View Event Details | Created Thu, 06 Jan 2022 13:42:00 +0000

Update

Incident status: We have identified the cause of the issue and are working toward a resolution.


Posted: Mon, 10 Jan 2022 09:25:00 +0000

Update

Incident status: Monitoring

Performance has stabalised and teams are continuing to monitor.


Posted: Fri, 07 Jan 2022 07:39:00 +0000

Update

An update has been posted

Teams are continuing to investigate


Posted: Fri, 07 Jan 2022 07:38:00 +0000

Investigating

New incident: Investigating

We are experiencing an issue with the Partner Cloud / LTI tools. An investigation is in progress.


Posted: Thu, 06 Jan 2022 13:42:00 +0000

Panopto - Scheduled Cloud Downtime/Maintenance

» View Event Details | Created Sat, 08 Jan 2022 00:00:00 +0000

Resolved

Completed as scheduled.


Posted: Mon, 10 Jan 2022 08:58:00 +0000

Update

Jan 8th 2022 downtime: On Saturday, Jan 8th 2022, the Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 4 hours of downtime, with a target start time of 10:00 PM UTC/GMT.

During the downtime, you will not be able to access videos on your Panopto site and any attempts to upload from recording clients will result in a "Server unable to connect" message.

Internet Explorer 11 retirement reminder: As a reminder, IE 11 will be blocked with the January release. Once this change is applied, users who attempt to access Panopto will be prompted to upgrade to a modern browser.


Posted: Mon, 13 Dec 2021 11:29:00 +0000

Scheduled

VENDOR NOTICE: On Saturday, Jan 8th 2022, Panopto Cloud customers will be upgraded to the latest cloud release. This upgrade will require downtime. We will announce the exact time and expected duration of the downtime on Tuesday, Nov. 30th, along with information on what’s new in the Jan update.


Posted: Sat, 08 Jan 2022 00:00:00 +0000

Turnitin Scheduled Maintenance

» View Event Details | Created Sat, 08 Jan 2022 00:01:00 +0000

Resolved

Completed - January 7, 2022 Maintenance Completed. Thank you for your patience, and we apologize for the inconvenience. Jan 8, 00:10 PST


Posted: Mon, 10 Jan 2022 09:23:00 +0000

Resolved

Completed as scheduled.


Posted: Mon, 10 Jan 2022 08:56:00 +0000

Scheduled

8 Hour maintenance window: Turnitin access will be affected on 8th January 2022 from 00:01 to 08:01 due to scheduled maintenance.

The following services being unavailable during these times:

Turnitin and TurnitinUK (including all Integrations) Originality (including all Integrations) SimCheck (including Integrations) Similarity (including Integrations) Turnitin Core API (including Integrations) Crossref Similarity Check Draft Coach Gradescope Revision Assistant Canvas Plagiarism Framework Integrations through LTI 1.3 Roster Sync through Turnitin.com Feedback Studio for iOS iThenticate iThenticate (via API)


Posted: Sat, 08 Jan 2022 00:01:00 +0000

Blackboard Course Resources Monthly Release: v3900.58.0

» View Event Details | Created Mon, 10 Jan 2022 00:05:00 +0000

Resolved

Resolved


Posted: Fri, 16 Dec 2022 10:27:00 +0000

Scheduled

As part of Blackboard’s continuous delivery release schedule, Blackboard (Course Resources) will be upgraded to v3900.58.0 on 2nd February 2023 Each monthly release contains new features or feature enhancements, as well as maintenance items. No disruption to service is expected.


Posted: Mon, 10 Jan 2022 00:05:00 +0000

Collaborate Ultra Scheduled Maintenance

» View Event Details | Created Thu, 13 Jan 2022 07:00:00 +0000

Resolved

Resolved


Posted: Fri, 16 Dec 2022 10:28:00 +0000

Update

Resolved


Posted: Fri, 16 Dec 2022 10:27:00 +0000

Update

[VENDOR Notification] Collaborate (CA) Impacting Maintenance

Maintenance complete

The scheduled maintenance has been completed.

Time posted

Jan 13, 06:00 EST


Posted: Thu, 13 Jan 2022 11:03:00 +0000

Update

Maintenance in progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Time posted

Jan 13, 02:01 EST | 07:00 GMT


Posted: Thu, 13 Jan 2022 08:24:00 +0000

Scheduled

Blackboard will be deploying their Collaborate Ultra v21.24 release to Canada (AWS Montreal) Exact times to be released approximately 2 weeks before the release to production date. 4 hr window normally given for maintenance.


Posted: Thu, 13 Jan 2022 00:00:00 +0000

Learn SaaS 3900.30.0: Maintenance Production Release (scheduled for Jan 14, 2022)

» View Event Details | Created Sun, 16 Jan 2022 15:32:00 +0000

Resolved

Maintenance complete

Most upgrades are now complete. We are continuing to work through those that did not succeed.


Posted: Sun, 16 Jan 2022 15:32:00 +0000

Shibboleth Authenticated Websites Failing to Login

» View Event Details | Created Wed, 19 Jan 2022 09:32:00 +0000

Resolved

Digital Solutions & Services have resolved an issue that affected login to various websites and service access to the University systems and will continue to monitor all services.

If you experience any issues accessing Shibboleth authenticated websites, or have any further queries or concerns, please contact the Digital Solutions & Services:

itservicecentre@derby.ac.uk 01332 591234

Kind Regards

Digital Solutions & Services


Posted: Wed, 19 Jan 2022 12:26:00 +0000

Investigating

Digital Solutions & Services are aware of an issue affecting the login to various websites, including Library eJournals and eBooks, Talis sites and PebblePad.

We are working to resolve this as a matter of urgency. We will keep you informed of updates as we progress.

If you have any queries, please do not hesitate to contact the IT Service Centre by email, phone at 01332 591234, or through the live chat in the bottom right corner of the Knowledge Base.

Kind regards,

Digital Solutions & Services


Posted: Wed, 19 Jan 2022 09:32:00 +0000

Safety Media System Maintenance

» View Event Details | Created Wed, 19 Jan 2022 20:00:00 +0000

Scheduled

Safety Media system will be unavailable between 20:00 and 22:00 on Wednesday 19th January.


Posted: Wed, 19 Jan 2022 20:00:00 +0000

LimeSurvey Maintenance

» View Event Details | Created Wed, 26 Jan 2022 08:00:00 +0000

Resolved

Maintenance complete.


Posted: Wed, 26 Jan 2022 09:03:00 +0000

Scheduled

LimeSurvey (survey.derby.ac.uk) scheduled for maintenance. Estimated downtime is 1 hour.


Posted: Wed, 26 Jan 2022 08:00:00 +0000

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