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Scheduled
As part of Blackboard’s continuous delivery release schedule, Blackboard (Course Resources) will be upgraded to v3900.71.0 on 3 August 2023. Each monthly release contains new features or feature enhancements, as well as maintenance items. No disruption to service is expected.
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Scheduled
MyHub will be unavailable on Friday 4 August between 12.00pm and 5.00pm.
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Scheduled
At ExLibris, we’re always working to enhance the functionality and security of our products. We will be applying the August release on your Production environment. Access to your environment may be temporarily unavailable during this time
Estimated Start time: Saturday, 2023-August-05 22:00 UTC
Estimated End time: Sunday, 2023-August-06 02:00 UTC
Click here to see the details on the Ex libris Status Page.
If you have any questions, please do not hesitate to submit a case through the support portal.
For more details on this and other planned activities, please refer to the Release and Maintenance Schedule link.
Regards,
Ex Libris Cloud Services
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Investigating
Academic Workload Planning System (AWPS) will be unavailable between 7pm on Tuesday 8 August and 7am on Wednesday 9 August.
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Scheduled
Academic Workload Planning System (AWPS) will be unavailable between 7pm on Tuesday 8 August and 7am on Wednesday 9 August.
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Resolved
Maintenance complete
The scheduled maintenance has been completed.
Time posted
Aug 10, 06:00 EDT
Scheduled
Upcoming scheduled maintenance notice
The Collaborate v23.12 release will be deployed to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.
Start Time: Thursday, August 10, 2023 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours [06:00 - 10:00 GMT]
End Time: Thursday, August 10, 2023 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://support.class.com/s/article/Collaborate-Version-23-12-Release
Please visit the release notes page: https://www.class.com/support/collaborate/release-notes
Start time: Aug 10, 02:00 EDT
Estimated duration: 4 hours
» View Event Details | Created
Resolved
August 12, 2023 Maintenance Completed. Thank you for your patience. We regret any inconvenience this may have caused if you were impacted by today’s maintenance. Posted 1 day ago. Aug 12, 2023 - 15:05 PDT
Scheduled
VENDOR: Upcoming scheduled maintenance notice Turnitin will take an 8 hour maintenance window on August 12 07:00 – 15:00 PDT, August 12 15:00 – 23:00 BST, August 13 00:00 – 08:00 AEST [go to https://tinyurl.com/3dnhvdst for local time] with the following services being unavailable during these times:
Turnitin and TurnitinUK (including all Integrations) Originality (including all Integrations) SimCheck (including Integrations) Similarity (including Integrations) Turnitin Core API (including Integrations) Crossref Similarity Check Draft Coach Authorship Gradescope (Code Similarity & LTI 1.3 Only) Canvas Plagiarism Framework Integrations through LTI 1.3 Roster Sync through Turnitin.com Feedback Studio for iOS iThenticate iThenticate (via API)
We regret any inconvenience this may cause.
Start time: Aug 12, 07:00 PDT
Estimated duration: 8 hours
Components affected,
Turnitin - Turnitin.com Turnitin - Turnitin Logins Turnitin - Turnitin Paper Submissions Turnitin - Turnitin Report Processing... Turnitin - Turnitin Feedback Studio
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Resolved
Primo, Alma & Leganto all operational post Scheduled Maintenance. There were issues shortly after the window, but these were resolved.
Vendor: Resolution Notes Please be advised that the delays with jobs have been resolved
Scheduled
At Ex Libris, we’re always working to enhance the functionality and security of our products. We'll be performing the August release update on your Production environment. Access to your environment may be temporarily unavailable during this time.
Estimated Start time: Saturday, 2023-August-12 22:00 UTC
Estimated End time: Saturday, 2023-August-12 23:00 UTC
Click here to see the details on the Ex libris Status Page.
If you have any questions, please do not hesitate to submit a case through the support portal.
For more details on this and other planned activities, please refer to the Release and Maintenance Schedule link.
Regards,
Ex Libris Cloud Services
» View Event Details | Created
Resolved
We are pleased to inform you that the issue with the University network service that was affecting on-site computer Internet access has been resolved. Our team at Digital Solutions & Services worked closely with our supplier support team to implement a solution, resulting in a full-service recovery.
Investigating
There is currently a problem with the University network service that is causing issues with connecting to the Internet on several desktop computers on site.
Our team at Digital Solutions & Services is working diligently with our supplier to address this issue as quickly as possible. We will provide updates on our progress as we work to resolve this matter.
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Update
MyHub will be unavailable on Saturday 19 August between 12am and 12pm.
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Resolved
Learn - Mobile Services - Global Incident resolved This incident has been resolved and observed that clients are operating normally.
Update
Several of the affected systems have recovered with a fix and observed that clients are operating normally and will provide updates as we work toward full recovery.
Update
Temporary fix has been implemented, we are continue to monitor the results.
Update
A temporary fix has been implemented, We are monitoring the results.
Update
Our Engineers are continuing to work on a fix for this issue and We will share the ETA once available.
Update
The cause of the issue has been identified. Our Engineering teams are working to implement a fix.
Investigating
We regret to inform our users that we've identified a technical glitch in our mobile app, leading to CPU challenges and occasional crashes across various regions. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Your seamless user experience remains our top priority. We deeply appreciate your understanding and patience as we work towards a prompt resolution.