University of Derby

CMIS Go Downtime, 1st March

» View Event Details | Created Tue, 01 Mar 2022 15:00:00 +0000

Resolved

CMIS Go Downtime, 1st March

Due to a system patch , the online timetable system CMIS Go will be unavailable between 3pm - 4pm. Students will still be able to access their personalised timetables via the UDo app, but staff will not be able to access online timetables during this period. The online room booking service via CMIS Go will also be unavailable during this time. If you have any questions or concerns, please contact itsservicecentre@derby.ac.uk.

Posted: Tue, 01 Mar 2022 15:00:00 +0000

Blackboard Course Resources Monthly Release: v3900.34.0

» View Event Details | Created Thu, 03 Mar 2022 00:05:00 +0000

Resolved

Resolved

Posted: Fri, 16 Dec 2022 10:29:00 +0000

Update

Learn SaaS 3900.34.0: Maintenance Production Release (scheduled for Mar 10, 2022) Upcoming scheduled maintenance notice Blackboard will be deploying a Learn SaaS 3900.34.0 Maintenance Release to Production environments.

Scheduled for Mar 10, 2022 Start time Mar 10, 00:00 EST Estimated duration 1 day Components affected Europe, Middle East & Africa - Learn ... Americas - Learn - SaaS Deployment fo... Americas - Learn – AWS Gov Cloud (US) Asia Pacific - Learn - SaaS Deploymen...

Posted: Tue, 08 Mar 2022 15:23:00 +0000

Update

Most upgrades are now complete. Blackboard are continuing to work through those that did not succeed.

Posted: Fri, 04 Mar 2022 14:25:00 +0000

Scheduled

As part of Blackboard’s continuous delivery release schedule, Blackboard (Course Resources) will be upgraded to v3900.34.0 on 3rd March 2022

Each monthly release contains new features or feature enhancements, as well as maintenance items.

No disruption to service is expected.

Posted: Thu, 03 Mar 2022 00:05:00 +0000

MyHub system maintenance

» View Event Details | Created Sat, 05 Mar 2022 00:00:00 +0000

Scheduled

MyHub will be unavailable on Saturday 5 March between 12am and 12pm.

Posted: Sat, 05 Mar 2022 00:00:00 +0000

Turnitin Incident - Similarity Report generation delays - 8 March 2022

» View Event Details | Created Tue, 08 Mar 2022 09:43:00 +0000

Resolved

Resolved

Posted: Fri, 16 Dec 2022 10:30:00 +0000

Update

Resolved - We’ve fixed it!

Due to an unexpected service degradation, you may have experienced slowness uploading submissions and generating Similarity Reports in Turnitin Similarity, SimCheck, Originality and Crossref Similarity Check today. We are pleased to advise that service has been restored.

The incident occurred between the following times:

PST: March 7th 23:34 - March 8th 02:15 GMT: March 8th 07:34 - March 8th 10:15 AEDT: March 8th 18:34 - March 8th 21:15

Please accept our apologies if you were impacted by today’s incident.

Posted: Tue, 08 Mar 2022 10:41:00 +0000

Investigating

Similarity Report generation delays New incident: Investigating We’re currently investigating reports of a potential service interruption for users throughout Europe. We apologize for any inconvenience and will post another update as soon as we learn more. Impacted services could be - Turnitin Similarity, SimCheck, Originality.

Posted: Tue, 08 Mar 2022 09:43:00 +0000

MyHub System Maintenance

» View Event Details | Created Wed, 09 Mar 2022 20:00:00 +0000

Scheduled

MyHub will be unavailable on Wednesday 9 March between 8:00pm - 11:00pm

Posted: Wed, 09 Mar 2022 20:00:00 +0000

Incident Update Panopto Cloud Operations Status

» View Event Details | Created Wed, 09 Mar 2022 20:19:00 +0000

Resolved

Current Status: Operational

Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: Europe (EU)

Update: On 2022-03-03 from 21:51 UTC to 22:12 UTC, the Panopto EU Cloud experienced overall increased error rates. During this time, customers will have experienced errors while logging in, viewing, and editing content.

RCA: During a planned maintenance operation to update the databases in the EU cloud, a planned failover from the primary database to its live backup resulted in the live backup database becoming temporarily unresponsive. This unresponsiveness led to increased error rates as requests were delayed and timed out. The Panopto operations team resolved the issue by restarting the backup database service.

To prevent a recurrence of this issue, our engineering team will implement improvements to our database system architecture to ensure better system stability during scheduled and unscheduled database failovers.

Posted: Wed, 09 Mar 2022 20:19:00 +0000

Collaborate Ultra Scheduled Maintenance

» View Event Details | Created Thu, 10 Mar 2022 07:00:00 +0000

Resolved

Resolved

Posted: Fri, 16 Dec 2022 10:26:00 +0000

Scheduled

Blackboard will be deploying their Collaborate Ultra v22.04 release to Canada (AWS Montreal) Exact times to be released approximately 2 weeks before the release to production date. 4 hr window normally given for maintenance.

Posted: Thu, 10 Mar 2022 07:00:00 +0000

Collaborate (CA) Impacting Maintenance

» View Event Details | Created Thu, 10 Mar 2022 07:39:00 +0000

Resolved

The scheduled maintenance has been completed. Posted 22 minutes ago. Mar 10, 2022 - 06:00 EST

Posted: Thu, 10 Mar 2022 11:00:00 +0000

In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary

Posted: Thu, 10 Mar 2022 07:40:00 +0000

Scheduled

Blackboard will be deploying our Collaborate v22.04 release to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.

Start Time: Thursday, March 10, 2022 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time: Thursday, March 10, 2022 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Posted: Thu, 10 Mar 2022 07:39:00 +0000

MyHub System Maintenance

» View Event Details | Created Sat, 19 Mar 2022 00:00:00 +0000

Scheduled

MyHub will be unavailable on Saturday 19 March between 12:00am - 12:00pm

Posted: Sat, 19 Mar 2022 00:00:00 +0000