University of Derby

Service Status

Systems are currently experiencing a major outage.

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Upcoming Events

April 2023

Library systems maintenance

» View Event Details | Created Sat, 01 Apr 2023 22:00:00 +0000

Resolved

Maintenance completed


Posted: Mon, 03 Apr 2023 08:07:00 +0000

Scheduled

The library catalogue and reading lists (Alma, Primo and Leganto) might be unavailable due to maintenance by Ex Libris on

Estimated Start time: Saturday, 2023-April-01 22:00 UTC

Estimated End time: Saturday, 2023-April-01 23:00 UTC

Click here to see the details on the Exlibris Status Page.


Posted: Sat, 01 Apr 2023 22:00:00 +0000

Introducing Turnitin’s AI writing detection capabilities - ‘Preview’ launch

» View Event Details | Created Tue, 04 Apr 2023 00:00:00 +0000

Scheduled

Our AI writing detection preview will be available across many of our products including Turnitin Feedback Studio (TFS), TFS with Originality, Turnitin Originality, Turnitin Similarity, Simcheck, Originality Check, and Originality Check+, on April 4, 2023.


Posted: Tue, 04 Apr 2023 00:00:00 +0000

Academic Workload Planning System (AWPS) system maintenance

» View Event Details | Created Tue, 04 Apr 2023 19:00:00 +0000

Scheduled

Academic Workload Planning System (AWPS) will be unavailable between 7pm on Tuesday 4 April and 7am on Wednesday 5 April.


Posted: Tue, 04 Apr 2023 19:00:00 +0000

Blackboard mobile app maintenance

» View Event Details | Created Thu, 06 Apr 2023 17:00:00 +0000

Scheduled

We are doing some essential maintenance to our systems that support our mobile platform. This will result in some unplanned downtime of 30 minutes between 12:00am EDT and 12:30am EDT ( from 5pm BST to 5:30pm BST) on 6th April 2023. Services during this time on mobile will be disrupted. Apologies for any inconvenience caused.


Posted: Thu, 06 Apr 2023 17:00:00 +0000

Microsoft Dynamics CRM

» View Event Details | Created Wed, 12 Apr 2023 08:19:00 +0000

Resolved

The issues affecting Microsoft Dynamics CRM should now be resolved, and Digital Solutions and Services will continue to work with colleagues directly who may be experiencing any residual issues.


Posted: Fri, 14 Apr 2023 14:34:00 +0000

Investigating

Digital Solutions and Services are currently investigating reported issues with Microsoft Dynamics CRM.


Posted: Wed, 12 Apr 2023 08:19:00 +0000

MyHR (iTrent) Issues

» View Event Details | Created Thu, 13 Apr 2023 14:34:00 +0000

Resolved

The issue affecting MyHub has now been resolved by our supplier.


Posted: Fri, 14 Apr 2023 07:14:00 +0000

Investigating

iTrent, which is the external cloud service that runs the MyHub website, is currently experiencing a global outage, and as such staff are unable to access MyHub. DS&S have raised this with the supplier, and they have confirmed that they are working on restoring services for all customers as soon as possible.


Posted: Thu, 13 Apr 2023 14:34:00 +0000

MyHub System Maintenance

» View Event Details | Created Fri, 14 Apr 2023 18:00:00 +0000

Scheduled

MyHub will be unavailable from 6pm Friday 14th April until 6am on Monday 17th April.


Posted: Fri, 14 Apr 2023 18:00:00 +0000

UDo Branding Update

» View Event Details | Created Tue, 18 Apr 2023 10:00:00 +0000

Resolved

UDo System Maintenance For UDo Refresh - Phase 1 Now Complete


Posted: Wed, 19 Apr 2023 09:41:00 +0000

Scheduled

UDo will be unavailable during this update


Posted: Tue, 18 Apr 2023 10:00:00 +0000

MyHub System Maintenance

» View Event Details | Created Tue, 18 Apr 2023 19:00:00 +0000

Scheduled

MyHub will be unavailable on Tuesday 18 April between 7.00pm and 9.00pm.


Posted: Tue, 18 Apr 2023 19:00:00 +0000

Vendor notification: Blackboard Learn: Global DNS Issue

» View Event Details | Created Thu, 20 Apr 2023 12:28:00 +0000

Update

Incident resolved :

Monitored the sites for an hour, observed that Sites are Stable and running fine.

Time posted

Apr 20, 11:48 EDT

Components affected

Europe & Middle East - Learn - SaaS (...

Americas - Learn - SaaS (US)

Asia Pacific - Learn - SaaS (Asia Pac...

Global - Learn - SaaS - Global

Africa - Learn - SaaS (Africa)


Posted: Thu, 20 Apr 2023 16:19:00 +0000

Update

Vendor Update:

Incident status: Monitoring All issues has been resolved & Sites are operating normally since 10:20 AM ET. We'll continue to monitor the results

Time posted

Apr 20, 10:50 EDT


Posted: Thu, 20 Apr 2023 15:21:00 +0000

Investigating

We have been notified as follows: "Blackboard Learn sites are facing DNS issue globally, Teams are currently investigating this issue."

User login's may be affected. Where access has been managed, there may be issues with some native & third party functionality within Blackboard Learn.


Posted: Thu, 20 Apr 2023 12:28:00 +0000

MyHub System Maintenance

» View Event Details | Created Sat, 22 Apr 2023 00:00:00 +0000

Scheduled

MyHub will be unavailable on Saturday 22 April between 12.00am and 12.00pm.


Posted: Sat, 22 Apr 2023 00:00:00 +0000

Course resources outage

» View Event Details | Created Tue, 25 Apr 2023 08:30:00 +0000

Update

Service has been restored and is being monitored. As this is a DNS issue it will take a while for the update to arrive with your ISP and your service to be restored.


Posted: Tue, 25 Apr 2023 11:15:00 +0000

Investigating

We have been notified as follows: "Blackboard Learn sites are facing DNS issue globally, Teams are currently investigating this issue." User login's may be affected. Where access has been managed, there may be issues with some native & third party functionality within Blackboard Learn.


Posted: Tue, 25 Apr 2023 08:30:00 +0000

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