VENDOR Notifiation: Panopto Service Disruption
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View Event Details
| Created Mon, 12 Jun 2023 13:45:00 +0000
Update
June 12, 2023 6:22PM UTC
Current Status: Operational
Affected Infrastructure
Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations
Locations: Europe (EU)
Update:
The Panopto EU Cloud has been stable and metrics have remained normal since our last update.
We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.
Posted: Mon, 12 Jun 2023 18:26:00 +0000
Update
Vendor Update:
June 12, 2023 5:30PM UTC
Our engineering team has completed its mitigation strategy and EU Cloud has returned to an operational state. We are going to monitor the platform to ensure that no additional impacts are occurring, but do not expect additional impacts at this time.
Our next update will be within 60 minutes.
Posted: Mon, 12 Jun 2023 17:51:00 +0000
Investigating
Current Status: Service Disruption
Affected Infrastructure
Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations
Locations: Europe (EU)
Update:
The Panopto EU Cloud is continuing to experience a site availability outage.
Our engineering team is actively investigating this issue with urgent priority. Apologies again for this disruption, please bear with us while we work to restore service as our number one priority.
Posted: Mon, 12 Jun 2023 13:45:00 +0000