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Resolved
Vendor maintenance completed.
Investigating
Panopto will be undergoing maintenance work Monday 3rd July (BST) 17:00 - 19:00
It is expected that any recording initiated before the scheduled downtime will complete & it should upload after this window.
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Scheduled
MyHub will be unavailable on Monday 3 July between 6.00pm and 11.00pm.
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Scheduled
Academic Workload Planning System (AWPS) will be unavailable between 7pm on Tuesday 4 July and 7am on Wednesday 5 July.
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Scheduled
Academic Workload Planning System (AWPS) will be unavailable between 7pm on Tuesday 4 July and 7am on Wednesday 5 July.
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Update
Estimated duration 20 hours
Scheduled
As part of Blackboard’s continuous delivery release schedule, Blackboard (Course Resources) will be upgraded to v3900.69.0 on 6 July 2023. Each monthly release contains new features or feature enhancements, as well as maintenance items. No disruption to service is expected.
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Scheduled
MyHub will be unavailable on all day Monday 10 July.
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Scheduled
VENDOR NOTIFICATION: Title: Panopto EU Cloud Scheduled Downtime Notification
Planned Start: July 10, 2023 6:30PM UTC Expected End: July 10, 2023 9:30PM UTC
Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: Europe (EU)
Details: On Monday, July 10th, the Panopto cloud site will be taken offline for Database maintenance. This upgrade will occur from 6:30pm to 9:30pm UTC. We expect up to 10 minutes of downtime, during the maintenance window.
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Resolved
Supplier update:
The Panopto EU Cloud has been stable and metrics have remained normal since the mitigation was introduced.
We are resolving this incident and continuing to monitor usage patterns until a full remediation is in place. Panopto engineers are completing a full root cause analysis.
Update
Supplier (Panopto) believes to be resolved but will continue to monitor the performance
In Progress
Current Status: Degraded Performance
Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations Locations: Europe (EU)
Update: The Panopto cloud operations team is still working on applying mitigation for the issue.
In the meantime, if you are experiencing difficulty accessing the site, it may be accessible if you clear your cookies, access in an incognito/private mode, or use a different browser.
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Scheduled
MyHub will be unavailable on Friday 14 July between 12.00pm and 5.00pm.
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Resolved
Maintenance complete. No issues reported.
Scheduled
Necessary maintenance is required today, July 26th, 2023, ending at 12 pm. Users may not be able to access the system at this time.
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Scheduled
Peoplesoft Campus, UDo and Shibboleth authenticated websites will be affected on Friday 28th July between 06:30 and 08:00 due to Oracle database patching. For affected websites please see https://itservicecentre.derby.ac.uk/hc/en-us/articles/115005077369-Shibboleth-authenticated-websites