University of Derby

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September 2025

TriplePlay Cloud (Digital Signage)

» View Event Details | Created Wed, 03 Sep 2025 09:00:00 +0000

Resolved

The issue affecting our digital signage screens has now been resolved. The signage screens across all locations should be back online and displaying content as expected.

The outage was caused by a technical fault on the supplier’s side, which affected their UK servers. This led to:

  • Screens going blank or showing error messages.
  • Difficulty accessing the signage management system.

The supplier has now restored the affected servers and restarted the necessary systems.

No action is required from staff. If you notice any screens still not working, please report them to the Infrastructure Support Team and we’ll assist promptly.


Posted: Wed, 03 Sep 2025 13:00:00 +0000

Investigating

We’re currently experiencing an issue with our digital signage system. This is affecting signage display screens in areas across various sites.

Our support team is aware of the issue and has contacted the service provider for assistance. We’re working to restore normal service as quickly as possible.

No action is required from staff at this time. We’ll keep this page updated with progress and let you know once the issue is resolved.


Posted: Wed, 03 Sep 2025 09:00:00 +0000

Blackboard Course Resources Monthly Release: v3900.125.0

» View Event Details | Created Thu, 04 Sep 2025 00:00:00 +0000

Scheduled

As part of Blackboard’s continuous delivery release schedule, Blackboard (Course Resources) will be upgraded to v3900.125.0

Each monthly release contains new features or feature enhancements, as well as maintenance items.

No disruption to service is expected.


Posted: Thu, 04 Sep 2025 00:00:00 +0000

Staff might experience issue when view timetables in CMISGo

» View Event Details | Created Fri, 05 Sep 2025 11:00:00 +0000

Resolved

We’re pleased to confirm that the issue affecting timetable views for staff users in CMISGo has now been resolved. The service is fully operational, and users should be able to access timetable data as normal.

We sincerely apologise for any inconvenience caused during the disruption and appreciate your patience while we worked to restore the service.

If you experience any further issues or have concerns, please report them to the IT Service Centre by raising a ticket via the form so we can investigate promptly.


Posted: Tue, 09 Sep 2025 10:30:00 +0000

Update

We are continuing to investigate the issue affecting timetable views for staff users in CMISGo. In the meantime, if you need to access timetable information for sessions scheduled next week, this data is also available via the Attendance Monitoring system (TDS), where you can view session locations.

We sincerely apologise for any inconvenience caused during this service disruption and appreciate your patience while we work to resolve the issue.


Posted: Fri, 05 Sep 2025 16:00:00 +0000

Investigating

We are currently experiencing technical difficulties with CMISGo. Some staff may encounter issues when searching for timetables. Our team is actively working to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.


Posted: Fri, 05 Sep 2025 11:00:00 +0000

Ethics Monitor and PhD Manager modules (UoD Research Manager) are experiencing some technical difficulties.

» View Event Details | Created Fri, 05 Sep 2025 15:28:00 +0000

Investigating

Cayuse are currently experiencing technical difficulties with Ethics Monitor and PhD Manager (UoD Research Manager). We are working to resolve the problem as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience.


Posted: Fri, 05 Sep 2025 15:28:00 +0000

Academic Workload Planning System (AWPS) system maintenance

» View Event Details | Created Tue, 09 Sep 2025 19:00:00 +0000

Scheduled

Academic Workload Planning System (AWPS) will be unavailable between 7pm on Tuesday 9 September and 7am on Wednesday 10 September.


Posted: Tue, 09 Sep 2025 19:00:00 +0000

UDo SSO error and timetables issue

» View Event Details | Created Fri, 12 Sep 2025 17:00:00 +0000

Resolved

We have now resolved this issue and the service is working as expected.


Posted: Sat, 13 Sep 2025 18:25:00 +0000

Investigating

We're aware of an issue with UDO SSO not working correctly, preventing users from signing in. We currently have an incident raised with our supplier regarding this issue, and are working to fix it.


Posted: Fri, 12 Sep 2025 17:00:00 +0000

PeopleSoft maintenance

» View Event Details | Created Thu, 18 Sep 2025 05:00:00 +0000

Scheduled

Please be aware that PeopleSoft Campus is undergoing maintenance and will be unavailable to staff and students on Saturday 6th September from 5am to 9am. As a result of this Students will be unable to access their student record, which includes submitting a request for additional consideration. Also, online application and unicard printing will be unavailable during this time.


Posted: Thu, 18 Sep 2025 05:00:00 +0000

MyHub System Maintenance

» View Event Details | Created Sat, 20 Sep 2025 00:00:00 +0000

Scheduled

MyHub will be unavailable between 12am and 12pm on Saturday 20 September.


Posted: Sat, 20 Sep 2025 00:00:00 +0000

Issue Affecting UDo/Agent Portal

» View Event Details | Created Mon, 22 Sep 2025 09:00:00 +0000

Resolved

The issue affecting the response time of UDo/Agent Portal has now been resolved.


Posted: Mon, 22 Sep 2025 13:01:00 +0000

Investigating

IT Services are aware of an issue affecting the response time of UDo/Agent Portal.

We are working to resolve this as a matter of urgency and will keep you updated as we progress.

In the meantime, you can still access all key systems and services directly via the following links.

UDo:

• ARC PoW: https://derby.arcwebonline.com/pow

• Blackboard Learn: https://courseresources.derby.ac.uk/

• Careers: https://www.dby.ac/careers

• Enrolment: https://students.derby.ac.uk

• Ethics Monitor: https://research.derby.ac.uk/

• eTrackr: https://etracker.derby.ac.uk/

• IT Support: https://www.derby.ac.uk/services/its/

• Library - FE: https://www.derby.ac.uk/services/fe-library/

• Library - HE: https://libguides.derby.ac.uk/home

• Media & Lecture Recordings: https://derby.cloud.panopto.eu/

• Microsoft 365: https://www.office.com/

• Safety & Wellbeing: https://www.derby.ac.uk/study/student-support/health-and-wellbeing/

• Smart Assessor: https://www.smartassessor.co.uk/Account

• Student Record: https://students.derby.ac.uk

• Timetable: https://cmisgo25.derby.ac.uk/CMISGo/Web/Timetable

• TV & Radio (BoB): https://learningonscreen.ac.uk/ondemand

• Unimail: https://outlook.office.com/mail/inbox

• University of Derby Website: https://www.derby.ac.uk

• University of Derby Buxton Website: https://buxton.derby.ac.uk/current-students/

Agent Portal:

• Online Application System: https://www.derby.ac.uk/services/admissions/apply-online/

We apologise for any inconvenience caused.

If you have any queries, please get in touch via the IT Service Centre:

Chat with us or Raise a Request at itservicecentre.derby.ac.uk

Visit us in B201, Kedleston Road.


Posted: Mon, 22 Sep 2025 09:00:00 +0000

Academic Workload Planning System (AWPS) system maintenance

» View Event Details | Created Tue, 23 Sep 2025 19:00:00 +0000

Scheduled

Academic Workload Planning System (AWPS) will be unavailable between 7pm on Tuesday 23 September and 7am on Wednesday 24 September.


Posted: Tue, 23 Sep 2025 19:00:00 +0000

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